Customer Service Department

Shipping

1. Normal Shipping (Free Shipping)

Transport service

LIV offers shipping via selected private courier companies, including: Nim Express , Kerry Express และ Flash Express Customers can check their delivery status using the courier's tracking system by entering the tracking number found in their order information.

Key Information

** Customers are the operators claiming with the transportation company themselves. If damage from transportation **

2. Shipping with additional costs (Private transport, FedEx Thailand)

TNT Express transportation service has an additional service fee of 1,000 baht.

* Products within 1-2 days (except Saturday-Sunday) * If wanting to deliver on Saturday There is an additional cost of 100 baht.

Key Information

** The shop is responsible if the product is damaged by transportation **

Conditions for shipping service

  • If the customer made a purchase order and completed payment by 6:00 pm on that day Products will be prepared and shipping as soon as possible for customers. Within 1-3 days (not including Saturday and Sunday And the public day)
  • Delivery of each item Customers may receive different products. And the number of products that are separated by product items The company will deliver the products to customers quickly and as possible. According to the company's service standards
  • Delivery to customers Sometimes it may be affected by the force majeure, either from natural disasters or political impacts. Which results in the delay in delivery for more than 5 working days. The company will coordinate with private transportation companies. To solve the problem Allow customers to receive the product as soon as possible.
  • When the customer has been notified of delivery from Leaf The product will be delivered at the delivery destination. As the customer has specified in the process of ordering the order only We reserve the right to change in delivery. When the product is delivered by a private transportation company

Key Information

When customers receive the product Please take a slide of all all -round parcel before unpacking the package. (If ordering via Shopee, Lazada, clearly shooting the box in front of the box) and shooting videos from the beginning of the package As well as seeing the condition of the product in the box And check the order of the product before installing To be used as evidence for claiming products In the event of damage

1. Normal Shipping (Free Shipping)

Transport service

LIV offers shipping via selected private courier companies, including: Kerry Express, SCG Express, ไปรษณีย์ไทย และ Flash Express Customers can check their delivery status using the courier's tracking system by entering the tracking number found in their order information.

2. Shipping with additional costs (Private transport, FedEx Thailand)

TNT Express transportation service has an additional service fee of 1,000 baht.

- Delivery will be completed within 1–2 business days, excluding weekends and public holidays. (If Saturday delivery is required, an additional fee of 100 THB will apply.)

Key Information

** Customers are required to file claims for shipping-related damages directly with the courier service. **

Note

**The company will be held responsible for any damages incurred during delivery. **

Conditions for shipping service

  • Orders completed with payment by 6:00 PM will be processed and shipped within 1–3 business days (excluding weekends and public holidays).
  • Orders may be shipped in multiple packages and may arrive separately. LIV is committed to delivering all items promptly and completely, according to our service standards.
  • In rare cases, deliveries may be delayed beyond 5 business days due to unforeseen events such as natural disasters or political disturbances. LIV will actively coordinate with our courier partners to resolve the situation and expedite delivery to customers.
  • After a shipping notification has been issued by LIV, products will be delivered to the shipping address specified during the order process. Address changes cannot be made once the shipment is in transit with our courier partners.

Key Information

When customers receive the product Please take a slide of all all -round parcel before unpacking the package. (If ordering via Shopee, Lazada, clearly shooting the box in front of the box) and shooting videos from the beginning of the package As well as seeing the condition of the product in the box And check the order of the product before installing To be used as evidence for claiming products In the event of damage

FAQs

For any product usage issues, please contact LIV through the following methods:

  1. Facebook: Liv Desk โต๊ะปรับระดับไฟฟ้า Ergonomic ( or Click https://www.facebook.com/livdeskth )
  2. Line: @livth ( or Click https://lin.ee/EzlNn3y )
  3. Hotline: 092-2875355 / 064-9969146 (Business hours Monday -Friday from 10.00 - 18.00 hrs.)

For an initial damage assessment under our warranty terms, please refer to the product claim process details at: Returns claims

The company will inspect the product and assess whether the damage falls under the warranty terms. If it is determined to be covered, the company reserves the sole right to decide whether to repair the defective product or replace it with the same or an equivalent product. All repairs, replacement parts, labor costs, and technician travel expenses will be covered by the company under the warranty conditions. However, the company will not be responsible for any additional or special costs incurred in connection with the repair of the defective product, nor for any repairs made without the company's prior approval. Any defective parts removed during the repair process will become the property of the company. In the event that the defective product is no longer available, the company will replace it with a suitable alternative at its sole discretion.

Product registration helps LIV access your order information quickly for warranty claims and verification.