Customer Service Department

Change the product within 7 days.
Register for product warranty

Key Information : The warranty is effective from the date of purchase from LIV. Please present the original receipt as proof of purchase. Products eligible for warranty coverage must be in proper condition, with the original packaging and all accessories intact. Warranty claims will not be accepted for products that show signs of missing parts, physical impact, water damage, or misuse, in accordance with the specified warranty terms and conditions.

Product change policy within 7 days

Every product has insurance.

In the event of a product issue within 7 days of receiving your item, LIV will process a free claim. Please contact our customer service team and report the cause or issue according to the product warranty terms and the company’s specified conditions.*

Product change conditions

  • Warranty coverage is available exclusively for products purchased through LIV. Customers may register their warranty via www.livdesk.com or through authorized local dealers.
  • Customers must present an original purchase receipt containing complete and unmodified information to verify the purchase date when requesting service.
  • Warranty coverage applies only to products that are in appropriate condition, complete with original packaging and all accessories. The product must not have any missing parts, signs of impact, water damage, or improper use, and must meet the warranty conditions set by the company.

    • Take a video clip when encountering problems.

    When receiving the parcel Please take a video clip (Video) in all directions before opening the package and opening the box. clearly see the condition of the package and internal products. To be used as evidence of change Or return the product In the event that the product is damaged Damaged from the production of the wrong model and the product is not complete as ordered.

    Contact Us

    For any product usage issues, please contact LIV through the following methods:

  • Facebook: Liv Desk โต๊ะปรับระดับไฟฟ้า Ergonomic
  • Line: @livth
  • Hotline: 092-2875355 / 064-9969146 (Monday -Friday working hours 10.00 - 18.00 hrs.)
    • For an initial damage assessment under our warranty terms, please refer to the product claim process details at:

    FAQs

    For any product usage issues, please contact LIV through the following methods:

    1. Facebook: Liv Desk โต๊ะปรับระดับไฟฟ้า Ergonomic ( or Click https://www.facebook.com/livdeskth )
    2. Line: @livth ( or Click https://lin.ee/EzlNn3y )
    3. Hotline: 092-2875355 / 064-9969146 (Business hours Monday -Friday from 10.00 - 18.00 hrs.)

    For an initial damage assessment under our warranty terms, please refer to the product claim process details at: Returns claims

    The company will inspect the product and assess whether the damage falls under the warranty terms. If it is determined to be covered, the company reserves the sole right to decide whether to repair the defective product or replace it with the same or an equivalent product. All repairs, replacement parts, labor costs, and technician travel expenses will be covered by the company under the warranty conditions. However, the company will not be responsible for any additional or special costs incurred in connection with the repair of the defective product, nor for any repairs made without the company's prior approval. Any defective parts removed during the repair process will become the property of the company. In the event that the defective product is no longer available, the company will replace it with a suitable alternative at its sole discretion.

    Product registration helps LIV access your order information quickly for warranty claims and verification.