Key Information : The warranty is effective from the date of purchase from LIV. Please present the original receipt as proof of purchase. Products eligible for warranty coverage must be in proper condition, with the original packaging and all accessories intact. Warranty claims will not be accepted for products that show signs of missing parts, physical impact, water damage, or misuse, in accordance with the specified warranty terms and conditions.
The process of claiming product
Every product has insurance.
In the event of a product issue within 7 days of receiving your item, LIV will process a free claim. Please contact our customer service team and report the cause or issue according to the product warranty terms and the company’s specified conditions.*
Product insurance only
Each product will have Scope of time And different guarantees. Customers can check the insurance of each product at Warranty
LIVCOMMERCE CO., LTD.
172-174, Na Mueang Road, Nai Mueang Subdistrict, Mueang District, Khon Kaen Province 40000 Phone number 092-287-5355
1. If the product is found to be defective.
Take clear photos and videos (including audio) of the issue. and submit the required information to our representatives via the following contact methods: www.facebook.com/livdeskth – Line: @livth (Or Click lin.ee/EzlNn3y )
2. Explain the problem of the product.
Please describe the problem thoroughly and include your name, address, and phone number for arranging the return shipment to the company.
3. Once you have received confirmation from our staff.
Once the product claim has been confirmed by our staff, please securely pack the product in suitable packaging to protect it from damage during transit.
4. Send the product for claim through the courier.
Please provide your full name, address, and phone number, and describe the product issue or defect in detail (this information is crucial) Include the information inside the box or securely attach it to the outside.
5. Customers proceed to deliver products back to the company.
Please return the product to the specified address. LIV Commerce Co., Ltd. 172-174, Na Mueang Road, Nai Mueang Subdistrict, Mueang District, Khon Kaen Province 40000 Tel. 0922875355 /0649969146 The cost of shipping will be fully covered by LIV.
6. Damage Inspection
The company will complete the damage assessment within 3–7 business days from the date the product is received, excluding weekends and public holidays.
7. Send back products
After confirming the issue and verifying the defect or damage, the company will arrange to return the product to you as quickly as possible. Delivery will be completed within 3–7 business days without any additional shipping charges (excluding weekends and public holidays).
8. Notify the parcel number
Our representative will inform you of the new tracking number via the contact method you provided.
FAQs
For any product usage issues, please contact LIV through the following methods:
- Facebook: Liv Desk โต๊ะปรับระดับไฟฟ้า Ergonomic ( or Click https://www.facebook.com/livdeskth )
- Line: @livth ( or Click https://lin.ee/EzlNn3y )
- Hotline: 092-2875355 / 064-9969146 (Business hours Monday -Friday from 10.00 - 18.00 hrs.)
For an initial damage assessment under our warranty terms, please refer to the product claim process details at: Returns claims
The company will inspect the product and assess whether the damage falls under the warranty terms. If it is determined to be covered, the company reserves the sole right to decide whether to repair the defective product or replace it with the same or an equivalent product. All repairs, replacement parts, labor costs, and technician travel expenses will be covered by the company under the warranty conditions. However, the company will not be responsible for any additional or special costs incurred in connection with the repair of the defective product, nor for any repairs made without the company's prior approval. Any defective parts removed during the repair process will become the property of the company. In the event that the defective product is no longer available, the company will replace it with a suitable alternative at its sole discretion.
Product registration helps LIV access your order information quickly for warranty claims and verification.
